Terms and Conditions 

1- PREAMBLE

GA HEAD HOUSE (hereinafter “the Seller”) is a limited liability company with a share capital of 6,000 euros, registered with the Puy-en-Velay Trade and Companies Register under number 932 553 597, whose registered office is located at 2 rue Jacques Viscomte 43750 Vals-Près-le-Puy.

These General Terms and Conditions of Sale (hereinafter “the GTC”) are intended to determine the conditions under which the Seller sells its products and services on its website to customers who are individuals or professionals (hereinafter “the Buyer” or “the Buyers”). Before entering into any transaction, the Buyer declares that they have full legal capacity, enabling them to enter into commitments under these GTC.

The GTC apply to all products ordered on the website https://gaheadhouse.fr (hereinafter “the  Site ”).

2 - ACCEPTANCE OF THE GTC

These GTC are permanently accessible through the Site in electronic formats that allow them to be printed and/or downloaded (PDF), so that the Buyer can reproduce or back them up.

They are also sent to the Buyer by email in PDF format with their order confirmation. 

The GTC may be modified at any time and without notice by the Seller, with the modifications then applying only to orders placed after their effective date.

The GTC are subject to French law.

3 – PRODUCTS  

3-1 Availability  

The products offered are those listed on the Site, subject to available stock. Each product is presented on the site in the form of a description detailing the main technical characteristics provided by the suppliers. 

The Seller reserves the right to modify the product range at any time. 

In the event of a temporary unavailability of a product, the Seller will inform the Buyer of the new delivery times provided by the supplier(s) and/or manufacturer(s) of the product(s) concerned as soon as possible. If this unavailability is excessively prolonged, the Seller will endeavor to offer the Customer an equivalent product or, failing that, will cancel the order and refund the Customer. 

In the special case of a permanent unavailability of one or more products, the Seller will inform the Buyer and offer them a coherent and suitable alternative solution. Permanent unavailability may result in the cancellation of the order and a refund.

3-2 Liability

The Seller is neither the manufacturer nor the producer of the products available on the Site. When acting as a reseller, the Seller shall not, except in the event of a breach of any of its obligations or legal exceptions, be held liable for any damages suffered by the Buyer resulting from the use of the products.

4- PRICES

4.1- Product Price

For Customers located in France, prices are displayed in euros (€) including all taxes. They are subject to French value added tax (except for cases provided for in Article 262 ter I of the General Tax Code), and any change in the statutory rate of this tax will be reflected in the price of the products presented on the Site on the date stipulated by the applicable legislative or regulatory text.

Prices are exclusive of shipping costs. 

Prices may be modified at any time, in particular due to changes in supplier prices, a launch offer, promotions, or sales. Products are invoiced based on the prices in force at the time the order is confirmed. Every order implies a payment obligation on the part of the Customer.

4.2 - Shipping Costs

The contribution to shipping costs varies depending on the carrier selected by the Buyer when placing the order, and the amount is indicated before the order is confirmed. 

4.3 – Customs Duties and Import Taxes

When ordering products on the Site for delivery outside the European Union, the Buyer may be subject to import obligations and taxes.

Customs duties, import taxes, and/or local destination taxes are not included in the Buyer's payment. They will be charged to them by the carrier (DHL, FEDEX, or any other service provider) upon delivery of the order.

These duties and taxes, over which the Seller has no control, are the sole responsibility of the Buyer. Customs policies vary greatly from one country to another, so the Buyer is therefore invited to contact the local customs department for more information.

Furthermore, when placing an order on the Site, the Buyer is considered the official importer of the product and must comply with all the laws and regulations of the country in which they receive the product.

 5 – PAYMENT

5-1 General Terms Applicable to All Payments

All orders are payable in euros (€).

Payment is made online using the payment methods offered on the Site. The security of the transaction is ensured by the SSL (Secure Socket Layer) protocol and the payment service providers.

The Seller cannot be held liable for any fraudulent use of the payment method used, except in cases provided for by law. 

The Seller reserves the right to suspend, cancel, or terminate any order in the event of non-payment, in whole or in part, of any sum due by the Buyer or in the event of a payment incident.

The Seller retains full ownership of the products sold until the total sum due has been fully received and cleared from the Buyer.

6 – DELIVERY  

The Buyer has the option of choosing their delivery method and carrier (La Poste or another carrier).

Home delivery by Colissimo: the order will be delivered to the address indicated by the Buyer on the Site when confirming the order.

Pickup point delivery by Mondial Relay: the Buyer must select their preferred pickup point when confirming their order. In the event of unavailability, Mondial Relay may deliver to another pickup point, in accordance with Mondial Relay's general terms of service, for which the Seller is not responsible. The Buyer is informed that they must collect their Mondial Relay parcel within 7 days of its arrival at the pickup point. Otherwise, the parcel will be returned to the Seller. In this case, the Buyer is informed that they will have to pay the return shipping costs. 

Shipping costs are borne by the Buyer. Delivery rates are indicated before the order is confirmed. The delivery times indicated on the Site correspond to those provided by the carriers.

The Buyer undertakes to provide complete and accurate contact details allowing the effective delivery of the products. The Seller cannot be held liable for the consequences of a delivery error due to incomplete or inaccurate details provided.

6-1 Geographical Area

Products are offered in the list of countries shown on the Delivery tab, which is permanently accessible via the footer banner of the Site. 

Orders not meeting this geographical condition cannot be considered.

6-2 Delivery Time

Products are shipped by the Seller from Monday to Friday within one to two business days after the order.

The final delivery date will depend on the carrier selected. Delivery times by carrier are shown under the Delivery tab accessible via the footer banner of the Site and are reiterated when the Buyer selects their carrier.

If the parcel is returned to the sender due to an incomplete or incorrect address, a second delivery will be made at the Buyer's expense.

6-3 Delivery Completed 

Each delivery is deemed completed as soon as the parcel is made available to the Buyer, as evidenced by the tracking system used by La Poste or the carrier. 

6-4 Delivery Delay or Lost Parcel

In the event of a delivery delay, the Buyer is invited to file a complaint with the carrier and to alert the Seller via the Site's contact form: https://gaheadhouse/pages/contactez-nous. The Seller will then contact the carrier's shipping department to check the status of the parcel. The Buyer may terminate the Contract if, after having formally notified the Seller to perform delivery within an additional reasonable period, the latter has not complied within that period (see art. L.216-6 of the French Consumer Code).

6-5 Delivery Anomaly

The Buyer must inspect the shipments upon arrival, or even refuse the parcel, if it appears to have been opened or if it shows obvious signs of damage.

7 – CUSTOMER ACCOUNT  

To make purchases easier, the Buyer has the option of creating a Customer Account when visiting the Site or when placing an order. Creating a Customer Account is not mandatory to place an order.  

The Customer Account allows the Buyer, among other things, to save their delivery details

8- CUSTOMER REVIEWS 

After placing an order on the Site, the Buyer receives an email asking them to leave a review of the products ordered.

These emails are automatically sent by our service provider JUDGE ME. It is not possible to leave a customer review without having purchased a product on the Site.

9 – PRODUCT LISTING ON THE SITE

 During a search by filter or keyword, products are sorted by default according to the best sellers recorded on the Site.

The Buyer has the option of changing this sorting by clicking on the FILTER tab in the left-hand ribbon. They can then choose from the following options:

-Best Sellers (default)

-Price: low to high 

-Price: high to low 

-Date, oldest to newest

-Date, newest to oldest.

10 - RIGHT OF WITHDRAWAL

Pursuant to the provisions of Articles L.221-18 et seq. of the French Consumer Code, the Buyer has 14 days from the receipt of their order to notify the Seller, via the Site's contact form https://gaheadhouse.fr/pages/contactez-nous or by registered letter, of their decision to withdraw.

It is the Buyer's responsibility to: 

-Return at their own expense the complete parcel to the address 7 rue Saint Pierre
43000 Le Puy-en-Velay within a maximum period of 14 days following the sending of their letter of withdrawal.

-Verify that all Products are complete, in good condition, and in their unopened original packaging. Pursuant to Article L221-28 5°) of the French Consumer Code, the Buyer will lose their right of withdrawal if the Products have been unsealed and cannot be returned for reasons of hygiene or health protection.

If these conditions are met, the Seller will refund the order amount within 14 business days of receipt of the withdrawal. Pursuant to Article L.221-24 of the French Consumer Code, the Seller may nevertheless defer the refund until the returned product has been received or until the Buyer has provided proof of its shipment.

The Seller does not refund the return shipping costs of the product.

The refund will be made using the same payment method as the Buyer's initial payment.

11 – CONFORMITY AND LATENT DEFECTS

"The seller is liable for defects in conformity of the goods with the contract under the conditions of Article L..211-4 et seq. of the French Consumer Code and for latent defects in the sold item under the conditions provided for in Articles 1641 et seq. of the French Civil Code.

When acting under the legal guarantee of conformity, the consumer:

-benefits from a period of two years from the delivery of the goods to take action;

-may choose between the repair or replacement of the goods, subject to the cost conditions provided for by Article L. 211-9 of the French Consumer Code;

-is exempt from having to prove the existence of the conformity defect during the twenty-four months following the delivery of the goods.

The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

The consumer may also decide to invoke the guarantee against latent defects of the sold item within the meaning of Article 1641 of the French Civil Code. In this case, they may choose between the rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code."

To act under the guarantee, the Buyer will contact the Seller via the contact form https://gaheadhouse.fr/pages/contactez-nous or by registered letter with acknowledgment of receipt. The non-conforming or defective product must be returned in its original packaging.

In the event of a complaint relating to non-conformity, and more particularly to the number of products received, the Seller reserves the right to check the weight of the parcel recorded by its logistics provider in order to verify and/or establish the implausibility of the alleged non-conformity. 

12 - PERSONAL DATA 

The Seller takes great care of its Buyers' personal data, in compliance with the principles derived from the applicable regulations. 

For more information about the processed data, the legal bases of the processing, and the recipients of the data, the Buyer may consult at any time the privacy policy available on the site. 

The Customer also has the right to request that GA HEAD HOUSE provide access to their personal data, rectify or delete them, limit their processing, as well as the right to oppose their processing and the right to data portability. These requests may be exercised by writing to gaheadhouse@gmail.com

13- INTELLECTUAL PROPERTY

The elements accessible on the site, including texts, photographs, images, videos, and data, are protected by intellectual property rights and other exclusive rights of GA HEAD HOUSE or the holder of the relevant intellectual property rights.

Consequently, any full or partial reproduction, on any medium whatsoever, by any means whatsoever, is strictly prohibited. The reproduction, adaptation, modification, distribution, or use of these elements, notably for commercial purposes, may be subject to any appropriate action, including an action for infringement.

You may place links to our Website if you do so fairly and if it does not in any way damage our reputation or profit from our notoriety. However, you are prohibited from creating such a link in a way that suggests a form of association if none exists. Furthermore, it is strictly prohibited to place a link to our Site on a website that does not belong to you. We reserve the right to remove links without notice.

14 - MISCELLANEOUS

 If any provision of the GTC is held to be invalid or declared so pursuant to a law, regulation, or following a final decision by a competent jurisdiction, the other provisions shall retain their full force and effect and remain valid and applicable. The same principles shall apply in the event of incomplete provisions.

The fact that the Seller does not invoke, at any given time, any provision of these GTC shall not be interpreted as constituting a definitive waiver.

15 – FORCE MAJEURE

Force majeure occurs when an event beyond the debtor's control, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling its obligation.

Cases of force majeure justify the suspension of the Parties' obligations, without liability on either side. If the force majeure event continues for more than 3 months, either party may terminate the contract without notice by registered letter with acknowledgment of receipt, and such termination shall not be considered a default.

16 – CONSUMER MEDIATION

In accordance with the provisions of Articles L 611-1 and R 612-1 et seq. of the Consumer Code regarding the amicable settlement of disputes: If the Buyer has sent a written complaint to the Seller and has not received a satisfactory response or any response within 2 months, they may submit their complaint free of charge to the consumer mediator. The mediator must be notified within a maximum period of one year from the initial complaint.